Investigating connectivity issues with api.mashme.io
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 2023 - 22:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 2023 - 16:05 UTC
Investigating - We are currently investigating this issue.
Mar 22, 2023 - 13:08 UTC
Uptime over the past 90 days. View historical uptime.
ROOM OF THE FUTURE Degraded Performance
90 days ago
99.98 % uptime
Today
ROOM OF THE FUTURE - PLATFORM ? Degraded Performance
90 days ago
99.97 % uptime
Today
ROOM OF THE FUTURE - ACCOUNTS PORTAL ? Operational
90 days ago
99.97 % uptime
Today
ROOM OF THE FUTURE - ANALYTICS PORTAL ? Operational
90 days ago
99.97 % uptime
Today
ROOM OF THE FUTURE - TEST PAGE ? Operational
90 days ago
100.0 % uptime
Today
ROOM OF THE FUTURE - ROOM INSTALLATION Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Room of the Future - Uptime
Fetching
Room of the Future - Response time
Fetching
Past Incidents
Mar 22, 2023

Unresolved incident: Investigating connectivity issues with api.mashme.io.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Platform update with downtime
Resolved - This incident has been resolved.
Mar 17, 12:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 09:41 UTC
Investigating - On 17, March, 2023, starting at 10:00 am CET, and continuing until 11:00 am CEST (1 hours), Mashme will be performing a service update to deploy a new version on the cloud service.

> IMPACT: Minor / Limited / Extensive / Significant
> URGENCY: High / Medium / Low / Critical
> CHANGE TYPE: Emergency / Standard
> CHANGE REASON: Repair / Upgrade / Maintenance
> CHANGE RISK: High / Medium / Low / Critical

During this time, some components will not be available so all users will experience service interruptions.

This action will bring new features and improvements to the mashme platform, as explained in the release notes for that version. Please, ask the support for that information if you did not receive it.

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Mar 17, 09:12 UTC
Information about Microsoft Windows updates
Resolved - Mashme have installed and tested the latest Microsoft Security patches on our test devices and are happy that they will not cause any known problems to our software usage.

We recommend that our customers install the security patches in a controlled manner on their servers, and test operations after reboot.

By installing in a controlled manner, we avoid the risk of a session being disrupted by an unexpected installation / reboot that might take several hours to complete.

Not all systems will behave in the same way, so we request that you advise us when complete, and if any issues are identified on your system during the process.

As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Mar 17, 09:13 UTC
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

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