All Systems Operational
ROOM OF THE FUTURE Operational
90 days ago
99.99 % uptime
Today
ROOM OF THE FUTURE - PLATFORM ? Operational
90 days ago
99.99 % uptime
Today
ROOM OF THE FUTURE - ACCOUNTS PORTAL ? Operational
90 days ago
99.99 % uptime
Today
ROOM OF THE FUTURE - ANALYTICS PORTAL ? Operational
90 days ago
99.99 % uptime
Today
ROOM OF THE FUTURE - TEST PAGE ? Operational
90 days ago
100.0 % uptime
Today
ROOM OF THE FUTURE - ROOM INSTALLATION Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Room of the Future - Uptime
Fetching
Room of the Future - Response time
Fetching
Past Incidents
Jan 27, 2022

No incidents reported today.

Jan 26, 2022

No incidents reported.

Jan 25, 2022
Completed - The scheduled maintenance has been completed.
Jan 25, 07:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:30 UTC
Scheduled - On Tuesday, January 25th, 2022, starting at 08:30 a.m CET, and continuing until 08:35 a.m CET (5 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Low
> CHANGE TYPE: Standard
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> Minor fixes and improvements

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jan 24, 17:51 UTC
Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022
Completed - The scheduled maintenance has been completed.
Jan 20, 15:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 15:32 UTC
Scheduled - On Thursday, January 20th, 2022, starting at 16:30 CET, and continuing until 16:35 CET (5 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Medium
> CHANGE TYPE: Standard
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, all components will be available since no full downtime is required, but some users may see very brief service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> Fixed a problem causing the breakout room timer to behave inconsistently.


We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jan 20, 15:27 UTC
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 07:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:31 UTC
Scheduled - On Wednesday, January 19th, 2022, starting at 08:30 a.m CET, and continuing until 08:35 a.m CET (5 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Limited
> URGENCY: High
> CHANGE TYPE: Emergency
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> Fixed an internal problem causing the system to erase internal memberships under specific circumstances.


We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jan 18, 17:16 UTC
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 13:00 UTC
Scheduled - Information about Microsoft Windows updates


Mashme have installed and tested the latest Microsoft Security patches on our test devices and are happy that they will not cause any known problems to our software usage.

We recommend that our customers install the security patches in a controlled manner on their servers, and test operations after reboot.

By installing in a controlled manner, we avoid the risk of a session being disrupted by an unexpected installation / reboot that might take several hours to complete.

Not all systems will behave in the same way, so we request that you advise us when complete, and if any issues are identified on your system during the process.

As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jan 13, 12:55 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 07:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 07:31 UTC
Scheduled - On Thursday, January 13th, 2022, starting at 08:30 a.m CET, and continuing until 08:35 a.m CET (5 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Medium
> CHANGE TYPE: Standard
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> The recording widget in walls is not being enabled while the session is being recorded
> Error removing a session from Canvas
> Analytics is not displaying the right languages when the session includes translation
> The default camera settings in test.mashme.io are not correctly loaded
> Other minor fixes and improvements


We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jan 12, 08:44 UTC