All Systems Operational
ROOM OF THE FUTURE Operational
90 days ago
99.99 % uptime
Today
ROOM OF THE FUTURE - PLATFORM ? Operational
90 days ago
99.99 % uptime
Today
ROOM OF THE FUTURE - ACCOUNTS PORTAL ? Operational
90 days ago
99.99 % uptime
Today
ROOM OF THE FUTURE - ANALYTICS PORTAL ? Operational
90 days ago
99.99 % uptime
Today
ROOM OF THE FUTURE - TEST PAGE ? Operational
90 days ago
100.0 % uptime
Today
ROOM OF THE FUTURE - ROOM INSTALLATION Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Room of the Future - Uptime
Fetching
Room of the Future - Response time
Fetching
Past Incidents
Dec 9, 2021

No incidents reported today.

Dec 8, 2021

No incidents reported.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021
Resolved - The incident has been resolved. Recordings can now be enable both on-demand and scheduled as usual.

Sorry for the inconveniences and thanks for your understanding.
Nov 30, 11:13 UTC
Investigating - We are currently investigating an issue causing the recordings to not initiate properly.

We will post updates about the issue as soon as we have them.

Thanks for your understanding
Nov 30, 10:37 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 10:35 UTC
Scheduled - Mashme have installed and tested the latest Microsoft Security patches on our test devices and are happy that they will not cause any known problems to our software usage.

We recommend that our customers install the security patches in a controlled manner on their servers, and test operations after reboot.

By installing in a controlled manner, we avoid the risk of a session being disrupted by an unexpected installation / reboot that might take several hours to complete.

Not all systems will behave in the same way, so we request that you advise us when complete, and if any issues are identified on your system during the process.

As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Nov 25, 17:16 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 07:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 07:30 UTC
Scheduled - On Tuesday, November 30th, 2021, starting at 08:30 a.m CET, and continuing until 08:35 a.m CET (5 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Low
> CHANGE TYPE: Standard
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> A session can be created with starting time prior to actual time
> Other minor fixes and improvements

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Nov 25, 17:13 UTC
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.