All Systems Operational
ROOM OF THE FUTURE Operational
90 days ago
99.99 % uptime
Today
ROOM OF THE FUTURE - PLATFORM ? Operational
90 days ago
99.98 % uptime
Today
ROOM OF THE FUTURE - ACCOUNTS PORTAL ? Operational
90 days ago
100.0 % uptime
Today
ROOM OF THE FUTURE - ANALYTICS PORTAL ? Operational
90 days ago
100.0 % uptime
Today
ROOM OF THE FUTURE - TEST PAGE ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
On Monday, July 6th, 2020, starting at 08:00 a.m CEST, and continuing until 08:10 a.m CEST (10 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Medium
> CHANGE TYPE: Standard
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> BUGFIXING

>> Recording notification was not being displayed in certain user roles
>> Online people component sometimes displays 0 and can not be opened
>> Other minor fixes and improvements

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Posted on Jul 3, 12:12 UTC
Room of the Future - Uptime
Fetching
Room of the Future - Response time
Fetching
Past Incidents
Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 06:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:30 UTC
Scheduled - On Tuesday, June 30th, 2020, starting at 08:30 a.m CEST, and continuing until 08:40 a.m CEST (10 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Medium
> CHANGE TYPE: Standard
> CHANGE REASON: Maintenance
> CHANGE RISK: Low

During this time, all components will be available since no full downtime is required, but some users may see very brief service interruptions.

This deployment only contains maintenance items.

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jun 29, 16:02 UTC
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020
Completed - The scheduled maintenance has been completed.
Jun 24, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 06:03 UTC
Scheduled - On _Wednesday, June 24th, 2020, starting at 08:00 a.m CEST, and continuing until 08:15 a.m CEST (15 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Medium
> CHANGE TYPE: Standard
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> Presenter at break out rooms: Notifications can not be closed, making it difficult to change back to valid options
> Presenter at break out rooms: custom distribution is showing wrong border colors on online users
> Other minor fixes and improvements related to break out rooms

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jun 23, 16:28 UTC
Jun 23, 2020
Resolved - Dear users,

The incident is now closed, we will continue monitoring and improving the reliability of the platform with the information we have gathered.


Thanks
Regards.
Jun 23, 12:57 UTC
Monitoring - Dear users,

We have detected an issue in the platform causing an interruption on the videoconference service from 09:38 a.m CEST to 09:45 a.m CEST). The service was restored successfully at that moment.

The team is investigating the root cause and we will continue monitoring the platform for the following hours.

Thanks for your understanding
Regards
Jun 22, 18:24 UTC
Jun 22, 2020
Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.