All Systems Operational
ROOM OF THE FUTURE Operational
90 days ago
100.0 % uptime
Today
ROOM OF THE FUTURE - PLATFORM ? Operational
90 days ago
100.0 % uptime
Today
ROOM OF THE FUTURE - ACCOUNTS PORTAL ? Operational
90 days ago
100.0 % uptime
Today
ROOM OF THE FUTURE - ANALYTICS PORTAL ? Operational
90 days ago
100.0 % uptime
Today
ROOM OF THE FUTURE - TEST PAGE ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Room of the Future - Uptime
Fetching
Room of the Future - Response time
Fetching
Past Incidents
Jul 27, 2021

No incidents reported today.

Jul 26, 2021
Completed - The scheduled maintenance has been completed.
Jul 26, 06:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 06:30 UTC
Scheduled - On Monday, July 26th, 2021, starting at 08:30 a.m CEST, and continuing until 08:35 a.m CEST (5 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Limited
> URGENCY: Medium
> CHANGE TYPE: Standard
> CHANGE REASON: Maintenance
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring an internal improvement related to the performance while loading the room list.


We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jul 23, 12:20 UTC
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Completed - The scheduled maintenance has been completed.
Jul 22, 06:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:30 UTC
Scheduled - On Thursday, July 22nd, 2021, starting at 08:30 a.m CEST, and continuing until 08:35 a.m CEST (5 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Medium
> CHANGE TYPE: Standard
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> A white frame is visible when maximizing a youtube video
> Polls: the remote presenter view is not correct when using a large text answer
> Recordings are showing a notification about devices during all the recording
> Other minor fixes and improvements


We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jul 21, 13:19 UTC
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 06:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:30 UTC
Scheduled - On Wednesday, July 21st, 2021, starting at 08:30 a.m CEST, and continuing until 08:35 a.m CEST (_5 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Medium
> CHANGE TYPE: Standard
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> It is not possible to send a chat message from a mobile device.
> Remote presenters are eligible for private chats
> Other minor fixes and improvements

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jul 20, 13:25 UTC
Jul 20, 2021
Resolved - The incident has been resolved.
Jul 20, 13:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results. All systems are operational.
Jul 20, 10:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 20, 09:05 UTC
Investigating - We’re currently investigating reports of a potential service interruption with room access, launching and recording. We apologize for any inconvenience and will post another update as soon as we learn more.
Jul 20, 07:12 UTC
Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 06:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 06:30 UTC
Scheduled - On Monday, July 19th, 2021, starting at 08:30 a.m CEST, and continuing until 08:35 a.m CEST (5 minutes), Mashme will be performing a service update to deploy a patch version to the cloud service.

> IMPACT: Minor
> URGENCY: Medium
> CHANGE TYPE: Standard
> CHANGE REASON: Repair
> CHANGE RISK: Low

During this time, some components will not be available so all users will experience service interruptions.

This action will bring patches to reported bugs on the mashme platform:

> Fixed an issue related to the user name after a change in the user settings while joining a session
> Fixed an issue with Youtube and Flickr search when any of them are not reachable by the end-user

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team
Jul 16, 11:49 UTC
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.